Senior Engagement Manager
New
G
Gong.ioRevenue Intelligence
Remote (US)Full-TimeManager
Salary179,000 - 210,000 USD per year
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Job Details
- Experience
- 10+ years of experience in Project or Program Management; 6+ years of professional consulting experience
- Required Skills
- Project ManagementMicrosoft DynamicsSalesforceStakeholder managementCRMChange ManagementSaaS
Requirements
- 10+ years of experience in Project or Program Management of enterprise-scale software implementations.
- 6+ years of professional consulting experience delivering custom solutions to Fortune 500/100 clients.
- Demonstrated executive presence and ability to influence C-level stakeholders.
- Deep expertise in Change Management strategy and execution (e.g., Prosci/ADKAR).
- Expert-level knowledge of core project management disciplines (time, cost, scope, risk).
- Strong understanding of Enterprise-level business processes and SaaS sales strategy.
- Solid experience with CRM systems (Salesforce.com or Dynamics preferred).
- Exceptional communication, presentation, and writing skills.
- Bachelor's Degree in a relevant field.
- Ability to travel up to 25%.
Responsibilities
- Architect and drive the Change Management Strategy for complex, multi-stakeholder enterprise implementations.
- Serve as the executive point of contact and trusted advisor to C-level and senior leadership.
- Lead the entire implementation lifecycle, from discovery and design through testing, rollout, and post-go-live transition.
- Proactively challenge, recommend, and redirect both internal and client teams on best practices.
- Conduct sophisticated discovery workshops to translate complex business objectives into executable deployment plans.
- Maintain rigorous oversight of multiple concurrent, custom SOW-based projects.
- Develop and implement governance structures and communication cadences for global enterprise clients.
- Formalize requirements gathering and execute change control processes.
- Partner with Sales and Customer Success to ensure smooth transitions and structure high-value services packages.
- Contribute to the continuous improvement and scaling of the Professional Services methodology.
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