Technical Account Manager
New
UK RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Experience
- 5+ years
- Required Skills
- CybersecurityNetworkingCustomer SuccessSaaS
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field
- Professional fluency in Dutch and English
- 5+ years of experience in a technical customer success, solutions engineering, or sales engineering role
- Experience in SaaS or technology company with focus on cybersecurity (SOAR, SIEM, Firewalls, EDR/XDR)
- Significant experience working in enterprise accounts, SecOps, and Threat Intel
- Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
- Strong grasp of general networking concepts and proficiency with various Operating Systems
- Experience in managing multiple stakeholders and projects
- Exceptional communication, presentation, and interpersonal skills
Responsibilities
- Serve as an Anomali Platform power user; help our customers achieve success with the technology
- Build strong customer relationships, especially with key customer stakeholders
- Address customer’s technical requests; proactively identify and resolve issues
- Provide advice, guidance, and technical know-how to ensure successful usage and adoption
- Manage customer expectations while holding them accountable
- Track key account metrics; communicate progress to internal and external stakeholders
- Engage with internal teams including Onboarding, Support, Engineering, Product Management, and Sales
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