VP Client Engagement
New
United StatesFull-TimeVp
Salary140,000 - 175,000 USD per year
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Job Details
- Experience
- 10–15+ years
- Required Skills
- Data AnalysisMicrosoft OfficeAccount ManagementCRM
Requirements
- Bachelor’s degree in Business Administration or related field; MBA preferred.
- 10–15+ years of experience in healthcare, healthcare analytics, or health insurance industry roles with strong client-facing responsibilities.
- Proven track record in senior client engagement, account management, or enterprise relationship leadership roles.
- Strong understanding of healthcare claims, payment systems, coding, billing, and fraud detection processes.
- Demonstrated ability to engage and influence senior executives, including C-level stakeholders in complex organizations.
- Strong analytical skills with the ability to synthesize data into actionable insights and strategic recommendations.
- Excellent communication, presentation, and negotiation skills, with a strong executive presence.
- Ability to manage multiple priorities in a fast-paced environment while maintaining high attention to detail.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook) and familiarity with data-driven decision-making environments.
- Willingness to travel up to 40% as required.
Responsibilities
- Lead strategic account management for top-tier clients, focusing on retention, renewal, and revenue growth across complex enterprise relationships.
- Serve as the senior liaison between clients and internal teams, ensuring effective communication, issue resolution, and escalation management.
- Develop and execute multi-level engagement strategies across client organizations, including C-suite and senior operational stakeholders.
- Analyze client performance data to identify risks, savings opportunities, operational inefficiencies, and areas for service improvement.
- Partner with sales, operations, and product teams to align client needs with company offerings and drive expansion opportunities.
- Prepare and present executive-level reporting, including client health updates, financial forecasts, and strategic recommendations.
- Oversee CRM accuracy, client tracking, and documentation of engagement activities to ensure transparency and execution consistency.
- Support marketing and commercial initiatives such as RFPs, webinars, conferences, and industry events.
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