Technical Service Manager - Pulp & Paper
New
Working remotely across the United States and CanadaFull-TimeManager
Salary120,000 - 130,000 USD per year
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Job Details
- Experience
- 5–10 years
- Required Skills
- Data Analysis
Requirements
- Bachelor’s degree in Chemistry, Engineering, or related technical field
- 5–10 years of experience in Technical Service, Process Engineering, or Sales in the Pulp & Paper industry
- Strong expertise in chlorate bleaching processes and industrial pulp & paper operations
- Excellent analytical and problem-solving skills with data-driven decision-making ability
- Strong communication and interpersonal skills for customer-facing interactions
- Ability to work independently in a field-based, remote environment
- Commercial mindset with a customer-centric approach
- Willingness to travel 25–40% across the United States and Canada
Responsibilities
- Conduct on-site technical audits of pulp and paper customers to ensure safe and efficient chlorate usage
- Analyze operational data and identify performance gaps, inefficiencies, and improvement opportunities
- Provide actionable recommendations and best practices to improve process safety and productivity
- Serve as the primary technical contact for product-related issues and customer inquiries
- Coordinate internal technical resources to troubleshoot and resolve complex operational challenges
- Deliver training to customer personnel on safe handling, storage, and application of products
- Support customer trials, including pre-delivery reviews and on-site commissioning visits
- Prepare technical reports and present findings and recommendations to customers and internal teams
- Collaborate with Sales and Marketing to support existing accounts and develop new opportunities
- Identify and communicate value-creation opportunities aligned with business strategy
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