Biometrics Services Support Representative
New
USAFull-TimeMiddle
Salary35,000 - 44,000 USD per year
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Job Details
- Experience
- At least 1-3 years of experience in customer service
- Required Skills
- SalesforceCommunication SkillsCustomer serviceTechnical supportCRMZendesk
Requirements
- US Citizens living in the United States
- Have lived in the United States for at least 3 of the last 5 years
- High school diploma or equivalent
- At least 1-3 years of experience in customer service, preferably phone-based
- Strong written/verbal communications skills
- Ability to work remotely, including secure internet connection and a quiet environment
- Experience using Zendesk, Salesforce, or another CRM tool a plus
- Prior technical support experience a plus
- Flexible schedule
Responsibilities
- Handle approximately 35-50 inbound phone calls per day.
- Take concise, accurate notes on customer needs and experiences.
- Recommend appropriate fingerprinting or identity services for caller’s requirements.
- Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks.
- Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.
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