Enrollment Coordinator
I
Interwell HealthHealthcare
Remote, United States, Monday - Friday 10:00AM to 6:30 PM Central TimeFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceDocumentationActive listening
Requirements
- High school diploma or GED.
- 2+ years of experience in patient support, customer service, call center, or sales.
- Strong track record of meeting performance goals.
- Excellent phone presence with active listening and clear verbal communication.
- Clear and concise written communication.
- Positive, compassionate, and tenacious professional approach.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time.
Responsibilities
- Make outbound calls to contact referred members to engage and educate on the CKD program.
- Effectively communicate service benefits, overcome objections, and adapt value propositions to patient needs.
- Meet or exceed enrollment/engagement and call volume goals.
- Maintain high documentation quality.
- Follow company policies and procedures for enrollment/un-enrollment operations.
- Determine eligibility for plan members and ensure regulatory compliance.
- Obtain missing information to complete enrollment processes.
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