Team Coordinator
New
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCoachingStakeholder managementMentorship
Requirements
- Good understanding of the customer's business and the role of IT in service delivery.
- Excellent communication and negotiation skills.
- Strong knowledge and experience of contract/supplier management.
- Ability to interact successfully with all levels of the customer and IT provider organization.
- Good technical understanding with the ability to translate technical specs into business concepts.
- Innovative mindset regarding service quality improvements.
- Strong problem-solving ability in complex situations.
Responsibilities
- Lead regular 1-on-1 sessions to support growth, solve challenges, and inspire progress.
- Co-create personalized development plans and help team members reach their next milestones.
- Identify and champion talent ready for the next step.
- Summarize and deliver meaningful feedback that drives improvement and confidence.
- Embody and promote core values and foster an inclusive culture.
- Champion transformation initiatives and AI-powered solutions.
- Provide technical guidance and hands-on problem-solving for complex projects.
- Negotiate and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Monitor performance results against KPIs and service level targets.
- Handle major escalations globally as a subject matter expert.
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