Senior Claims Learning & Development Specialist
Fully remote work environment within the United StatesFull-TimeSenior
Salary100,000 - 125,000 USD per year
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Job Details
- Experience
- Minimum of 8 years
- Required Skills
- ComplianceChange Management
Requirements
- High school diploma or GED required; Bachelor’s degree preferred.
- Minimum of 8 years of professional experience in claims, insurance operations, or related learning and development functions.
- Strong background in workers’ compensation claims handling, with California jurisdiction expertise preferred.
- Proven experience designing and delivering instructional programs, curriculum development, and adult learning initiatives.
- Expertise in facilitating both virtual and in-person training sessions using modern instructional methodologies.
- Excellent communication, presentation, coaching, and stakeholder management skills.
- Strong organizational and analytical abilities, with experience measuring learning outcomes and training effectiveness.
- Ability to collaborate cross-functionally in a remote and fast-paced environment while adapting to evolving business needs.
Responsibilities
- Design, develop, and facilitate engaging training programs for workers’ compensation claims professionals across virtual and in-person environments.
- Lead onboarding, adjuster development, and ongoing learning initiatives, including the creation and management of a Claims Skills School.
- Develop scenario-based learning content, job aids, process documentation, and knowledge resources aligned with operational and regulatory requirements.
- Partner with Claims Quality & Compliance, Claims Technology, Claims Adjudication, and other stakeholders to ensure training reflects current best practices and system capabilities.
- Support system rollouts, process changes, and organizational initiatives through just-in-time learning and change management support.
- Track training effectiveness through performance metrics, quality scores, and learner feedback to drive continuous improvement.
- Coach and mentor claims professionals, supporting skill development, onboarding success, and long-term career growth.
- Deliver presentations, learning communications, and knowledge-sharing sessions to enhance collaboration and operational consistency.
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