Assistant Manager Concierge
New
Must be based and authorized to work in the United States, 10:30am - 8:00pm ETFull-TimeManager
Salary50,000 - 56,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeCoachingTeam management
Requirements
- Associate Degree or equivalent work experience; Bachelor’s Degree preferred.
- Proven experience in supervising and motivating a team to achieve performance goals.
- Familiarity with healthcare services and understanding of client needs.
- Experience in customer service or call-center environments is a plus.
- Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
- Strong customer-focused mentality with excellent attention to detail.
- Proficient in Microsoft Office Suite, internet searches, and database lookups.
- Ability to manage multiple priorities effectively with strong organizational skills.
- Proficient in reading, writing, and speaking English.
Responsibilities
- Provide ongoing training and support to the Concierge Team on work processes and SOPs.
- Continuously monitor team productivity and quality to ensure client satisfaction.
- Address team inquiries and offer guidance, coaching, and feedback as needed.
- Escalate issues or concerns to the Concierge Operations Manager for resolution.
- Regularly update and refine procedures and protocols to improve efficiency.
- Onboard and integrate new team members, ensuring they understand team processes and expectations.
- Deliver exceptional customer service, ensuring a seamless experience for clients.
- Foster a positive team environment by leading with integrity and setting a strong example.
- Track and manage team performance, ensuring goals and KPIs are consistently met.
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