Customer Loyalty Representative
New
A
AuraDigital Safety
Remote USA, 9am - 6pm MT (8am - 5pm MT on Saturdays)Full-TimeEntry
Salary52,000 - 56,000 USD per year OTE
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Job Details
- Experience
- 1-2 years
- Required Skills
- Account ManagementCustomer supportSaaS
Requirements
- 1-2 years of sales/retention experience (or equivalent experience)
- Proven track record of consistently meeting/exceeding performance metrics
- Strong communication skills and naturally engaging
- Self-motivated and goal-oriented
- Team player
- Self-starter with strong business acumen
- Ability to think quickly and creatively to solve customer needs
Responsibilities
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events
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