Senior Technical Account Manager

New

IndiaFull-TimeSenior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Bachelor’s degree in Computer Science, Information Technology, or related field
5–8 years of experience in technical support, IT services, or customer-facing technical roles
At least 2+ years of experience in a Technical Account Manager or equivalent position
Strong knowledge of operating systems (Windows, Linux, macOS) and enterprise infrastructure (Active Directory, DNS, DHCP, GPO, virtualization)
Solid understanding of networking fundamentals, including VPNs, packet flow, and protocols
Experience with cybersecurity concepts such as endpoint protection, network security, and threat management
Familiarity with cloud environments, web/email systems, and enterprise integrations
Strong troubleshooting, analytical, and escalation management skills
Excellent communication, stakeholder management, and presentation abilities
Ability to prioritize effectively in high-volume, mission-critical environments
Proactive, solution-oriented mindset with strong collaboration skills

Serve as the main technical point of contact for assigned customers, managing end-to-end support and escalations
Diagnose and resolve complex technical issues across infrastructure, networking, operating systems, and security layers
Provide proactive guidance, product recommendations, and security best practices to improve customer environments
Collaborate with Sales, Engineering, and global support teams to align customer needs with technical solutions
Participate in customer reviews, strategic checkpoints, and incident response activities
Maintain detailed documentation of cases, configurations, and customer interactions in CRM systems
Contribute to continuous improvement initiatives and share insights to enhance service delivery and operational efficiency

View Full Description & ApplyYou'll be redirected to the employer's site