Care Center Representative
New
To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, WyomingFull-TimeEntry
SalaryAt least 15 USD per hour
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Job Details
- Experience
- 0–1 year of customer service experience
- Required Skills
- Customer serviceMicrosoft OfficeData entryCRM
Requirements
- High School Diploma or GED required.
- 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
- Exceptional customer service and interpersonal skills.
- Strong oral and written communication abilities.
- Ability to remain calm and empathetic in high-pressure situations.
- Proficient typing skills (35 WPM).
- Familiarity with customer service software and CRM systems.
- Ability to toggle between multiple screens and systems efficiently.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Minimum internet speeds of 25Mbps download and 5Mbps upload.
- Willingness to work weekends, overtime, and flexible hours as needed.
Responsibilities
- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
- Provide compassionate customer support using scripted and non-scripted responses.
- Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
- Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
- Communicate with empathy, respect, and patience to ensure a positive experience for our members.
- Verify and update customer information in the system to ensure records are accurate.
- Troubleshoot alarm systems and report issues to ensure timely maintenance.
- Proactively inquire about and recommend preventative healthcare services to members.
- Manage access to highly sensitive materials and maintain strict confidentiality.
- Talk and type simultaneously while navigating multiple screens and systems efficiently.
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