Solutions Support Engineer
New
W
Wiz, Inc.Cloud Security
Remote - USA, 9-6 ESTFull-TimeMiddle
Salary108,000 - 148,500 USD per year
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Job Details
- Experience
- 5+ years of hands-on, technical experience; 2+ years experience with Cloud technologies; 1+ years experience with Kubernetes
- Required Skills
- AWSPythonCloud ComputingGCPJavaJavascriptKubernetesAzureLinux
Requirements
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- 2+ years experience with Cloud technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
- Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Comfortable working 9-6 EST
Responsibilities
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
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