Senior Customer Architect - AppSec
New
Remote - U.S., Eastern Time ZoneFull-TimeSenior
Salary160,000 - 170,000 USD per year
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Job Details
- Experience
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management
- Required Skills
- PythonCloud ComputingKubernetesCI/CDTerraform
Requirements
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management.
- 5+ years of experience with solutions including Cloud & Infrastructure (AWS, GCP, Azure, Terraform), Containers (Kubernetes, Helm), CI/CD (Jenkins, GitHub Actions, Harness Pipelines), and Application Security (SAST, DAST, SCA).
- Proficiency in Python, Bash, YAML; Go is a plus.
- Prior experience in security engineering, application security, or DevOps.
- Ability to learn and work with emerging technologies in AI, DevOps, and Security.
- Exceptional interpersonal, communication, and relationship-building skills.
- Excellent problem-solving and analytical skills.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Responsibilities
- Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio.
- Provide hands-on technical guidance and consulting to customers from onboarding to value realization.
- Develop strategic account success plans to ensure operationalization and alignment with customer leadership.
- Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities.
- Deliver actionable recommendations across technology, process, and people dimensions.
- Provide constructive feedback to product management and collaborate cross-functionally.
- Conduct regular business reviews to ensure ongoing success and satisfaction.
- Identify at-risk accounts by performing churn and adoption analysis.
- Contribute to customer success processes, reference architectures, and enablement content.
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