Senior Observability Architect
Located in an CST Timezone; USA - Central, CSTFull-TimeSenior
Salary204,000 - 244,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- KubernetesGrafanaPrometheusCustomer Success
Requirements
- Located in an CST Timezone.
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
- Experience deploying and operating Kubernetes.
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role.
- Strong understanding of observability solutions (Grafana, Prometheus, and Loki a plus).
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Ability to travel as needed (up to 25%).
Responsibilities
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Assist in RCA to understand issues that affect customer satisfaction.
- Advise clients on best practices and strategies for leveraging technology.
- Collaborate with clients to develop and execute technical roadmaps.
- Drive the adoption and effective use of the product suite to maximize value.
- Act as the voice of the customer within the company.
- Conduct training sessions and workshops.
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