Service Delivery Lead - MedTech Commercial
US-based positionFull-TimeLead
Salary80,000 - 200,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementTeam managementCustomer Success
Requirements
- 10+ years of experience in Enterprise Software Implementation
- 2+ years of people management experience
- Proven track record of managing large complex systems projects and teams
- Expertise in enterprise software with deep understanding in system integration
- Operational excellence in leading Services including utilization and resource management
Responsibilities
- Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions
- Onboard and enable resources to drive success on MedTech projects
- Manage team capacity, utilization, and staffing
- Manage escalations and support sales in the pre-sales process
- Cultivate trusted relationships with customers
- Coordinate across projects to share lessons learned and best practices
- Provide executive oversight of internal initiatives and project sponsorship
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