Moving Sales Virtual Assistant
Remote (Philippines or Latin America), US Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceLead Generation
Requirements
- At least 1 year of experience in customer service, inside sales, appointment setting, or administrative support.
- Experience in the moving or logistics industry is a plus.
- Strong verbal and written communication skills.
- Friendly, professional phone presence.
- Comfortable working with CRM systems, VoIP phone platforms, email tools, and video conferencing software.
- Ability to learn industry-specific moving software such as SmartMoving.
- Strong attention to detail with the ability to manage multiple customer inquiries, follow-ups, and scheduling tasks simultaneously.
- Reliable high-speed internet connection.
- Quiet home office environment.
- Computer capable of supporting CRM and video call software.
Responsibilities
- Respond to inbound calls, emails, and online inquiries from prospective customers interested in moving services.
- Assist in scheduling and facilitating virtual walk-throughs or surveys with customers to review inventory and moving requirements.
- Support the preparation of moving quotes using internal moving software by gathering customer inventory details and move specifications.
- Conduct follow-ups with prospective customers to answer questions, provide additional information, and assist in moving them toward booking.
- Maintain accurate records of customer interactions, estimates, and booking details in the CRM system (SmartMoving).
- Assist the sales and operations teams by ensuring all customer information and move details are properly documented for a smooth transition to the operations team.
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