Manager, Learning Services
New
Fully remote work opportunity available across Canada and the United States.Full-TimeManager
Salary100,000 - 110,000 CAD per year
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Job Details
- Required Skills
- LeadershipProject ManagementMicrosoft OfficeBudgeting
Requirements
- Bachelor’s or Master’s degree in Adult Learning, Human Resources, Organizational Psychology, Learning & Development, or a related field.
- Proven experience in a Training Manager, Learning Services Manager, or similar leadership role within a corporate environment.
- Strong understanding of the full learning lifecycle, including needs assessment, instructional design, development, delivery, and evaluation.
- Experience implementing enterprise learning strategies and managing training operations at scale.
- Proficiency with Learning Management Systems (LMS) and Microsoft Office tools.
- Strong leadership, communication, project management, and budgeting skills.
- Ability to collaborate cross-functionally and influence stakeholders at all organizational levels.
- Familiarity with both traditional and modern training methods, including workshops, simulations, e-learning, and coaching.
- Ability and willingness to travel up to 25%, including international travel eligibility with a valid passport.
Responsibilities
- Lead and manage the Learning Services team, including hiring, onboarding, coaching, scheduling, and ongoing professional development of training staff.
- Design, implement, and oversee customer training programs aligned with business objectives and operational goals.
- Develop and deliver learning solutions using a variety of instructional methods, including instructor-led sessions, webinars, e-learning, coaching, and job aids.
- Collaborate with senior leadership, stakeholders, and vendors to improve learning effectiveness, utilization, and operational efficiencies.
- Evaluate training outcomes and learning effectiveness to continuously improve curriculum, delivery methods, and customer experience.
- Manage revenue forecasts, budgets, vendor relationships, and external training partnerships.
- Drive innovation in learning practices by implementing modern training technologies, mentorship programs, and strategic development initiatives.
- Support conferences, workshops, and customer-facing events through educational content development and facilitation.
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