Account Strategist / Account Manager
UK, U.S. holiday schedulesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native or C2-level English
- Experience
- 3+ years
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessHubSpotSlack
Requirements
- 3+ years of experience in account management, customer success, B2B lead generation, or related client-facing roles
- Proven experience managing multiple concurrent client projects or accounts, ideally in fast-paced agency or SaaS environments
- Strong stakeholder management skills with the ability to navigate demanding client conversations professionally
- Excellent organizational and time-management abilities with strong attention to detail
- Native or C2-level English communication skills, both written and spoken
- Experience working with outreach, CRM, and collaboration tools such as HubSpot, Slack, Reply, or similar platforms
- Proactive mindset with strong problem-solving capabilities and a high level of accountability
- Ability to work independently in a remote-first environment while collaborating effectively across teams
Responsibilities
- Managing 10–15 active client accounts simultaneously, ensuring strong account health, retention, and growth
- Developing and optimizing outbound omnichannel strategies tailored to client goals and market conditions
- Leading daily client meetings, including strategy discussions, progress updates, and issue resolution conversations
- Coordinating cross-functional delivery pods composed of SDRs, delivery leads, researchers, and content specialists
- Monitoring campaign performance metrics, identifying blockers, and implementing corrective actions when necessary
- Managing escalations and aligning stakeholders internally to improve client outcomes and operational efficiency
- Balancing personal performance targets with broader team KPIs and overall account success
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