Client Communications Specialist
New
But we are only hiring from the following states for this position: New Jersey, Connecticut, Florida, Maryland, Georgia, Illinois, MassachusettsFull-TimeEntry
Salary19 - 24 USD per hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Knowledge of medical terminology is preferred
- Minimum 1-2 years of veterinary medical office experience is required
- Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
- Speed typing skills of 40+ wpm required
- Ability to provide consistent and exceptional customer service
- Pleasant speaking voice
- Articulate, dependable, hardworking, compassionate, and flexible with scheduling
- Proven experience in a detail-oriented environment
Responsibilities
- Schedule appointments for various Specialty Services using the Cornerstone system
- Triage urgent calls efficiently and effectively
- Process referral calls from outside veterinarians and clients
- Answer phones and direct calls appropriately
- Respond to internal and external clients in a respectful, friendly, and thorough manner
- Provide clients with status updates and patient information
- Maintain a detailed-oriented approach while multitasking in a fast-paced environment
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