Client Experience Specialist
New
United States, Eastern TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience
- Required Skills
- Customer serviceQuality AssuranceAnalytical thinking
Requirements
- Minimum 2 years of experience in Real Estate, mortgage, title administration, or transaction coordination.
- Ability to work independently in a fast-paced, high-volume environment.
- High level of competency in learning and navigating multiple software systems.
- Strong analytical thinking and problem-solving skills for financial details.
- Ability to manage end-to-end workflows and prioritize tasks.
- Excellent oral and written communication skills.
- Demonstrated accuracy, thoroughness, and quality assurance.
- Adaptability to manage competing demands and frequent changes.
Responsibilities
- Perform non-licensed administrative tasks for real estate agents.
- Identify and manage the contractual dates and deadlines to ensure timely closing.
- Collaborate with agent services and third parties to ensure documentation compliance.
- Organize transaction details in applicable systems and provide continuous updates.
- Serve as the point-of-contact for all deal stakeholders through closing.
- Execute full end-to-end transaction processing, including expense entry and commission calculations.
- Resolve discrepancies to ensure accurate agent payouts.
- Prioritize service to agents and clients with a positive attitude.
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