Senior Customer Success Manager, Banking
New
United StatesFull-TimeSenior
Salary113,000 - 125,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAccount ManagementRelationship managementSaaS
Requirements
- 5+ years of relevant experience in Client Success
- Proven track record of managing client relationships and driving account growth
- Experience in Financial Services, particularly working with financial institutions
- Strong ability to manage multiple priorities effectively
- Excellent verbal and written communication skills
- Experience using and updating Salesforce and/or Gainsight
- Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience)
- Willingness and ability to travel up to 25%
Responsibilities
- Lead client success efforts for your accounts and across Alkami.
- Build strong relationships with executive influencers and decision-makers within client organizations.
- Provide strategic consultation to help clients achieve their business and digital goals.
- Create clear success plans that define client objectives and track their progress.
- Monitor client health metrics and product engagement, identifying and addressing risks early.
- Conduct regular business reviews to celebrate successes and identify growth opportunities.
- Advocate for client needs to internal leaders and departments.
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