IT Support Engineer
New
D
DevsuSoftware Engineering
Work remotely from anywhere in Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-5 years
- Required Skills
- PythonAgileGitJavaMySQLRubyAzureLinux
Requirements
- Fluent in English (B2 or C1 desired).
- Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux.
- Strong familiarity with Linux or Windows Server platforms support.
- Basic understanding of scripting language, such as PowerShell, Ruby, or Python.
- Familiarity with Azure preferred (AWS or GCP acceptable).
- Cloud infrastructure and operations education and/or experience.
- Conversant in or willing to learn git source code management.
- Experience/exposure supporting applications on Web services, Java, IIS, or Apache.
- Experience/exposure to Magnolia Java Platform served on Tomcat.
- Experience/exposure to Load balancing methodologies and technologies.
- Familiar with agile work management principles and tools.
- General ITIL experience for operations support.
- Experience using MySQL.
Responsibilities
- Technical support continuous integration and delivery pipeline.
- Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery.
- Facilitate after hours infrastructure deployment efforts as planned.
- Support development and QA teams in their deployment efforts as needed.
- Open change tickets as needed to facilitate release automation processes.
- Ensure pipeline platforms are redundant and backed up as needed.
- Communicate effectively and appropriately, deferring to management on communicating with external teams as needed.
- Provide internal and external customers with excellent customer service.
- Attend departmental, project and general meetings and effectively represent current status as appropriate.
- Participate in company provided training and perform independent training and research as appropriate.
- Install system patches and application updates as directed.
- Assist in other production support efforts as needed.
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