Sr Solutions Analyst - Financial
New
This position is remote for candidates living in North America., 8am to 8pm weekdays, occasional weekends, and holidays as necessaryFull-TimeSenior
Salary55,000 - 70,000 USD per year
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Job Details
- Required Skills
- Customer support
Requirements
- Degree in Healthcare, IT, Engineering, or Business Solutions (Preferred)
- Excellent interpersonal, customer support, and problem-solving skills
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- Strong communication, relationship management and documentation skills
- High degree of computer literacy and excellent typing skills
- Experience providing web-based application software support
- Prior long term care experience working in a business office role
- Prior experience using PointClickCare (Preferred)
Responsibilities
- Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
- Resolve customer issues via phone, email, chat or remote sessions
- Work effectively and professionally with other departments to resolve issues
- Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
- Coordinate and execute internal, external, and or internal/external meetings to resolve problems
- Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
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