Product Support Engineer
New
Remote due to Jamaican working hours(7:30pm - 4:00am), 7:30pm - 4:00amFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-5years
- Required Skills
- DockerSQLJavaJavascriptLinux
Requirements
- 2-5 years of relevant experience
- Excellent English communication skills
- ITIL V3 Foundation certification
- Experience in client service management
- Experience working with mission-critical applications
- Proficiency in call tracking/management systems
Responsibilities
- Provide product support for mission-critical applications
- Produce and maintain service documentation
- Develop and deliver Service Improvement Plans (SIPs)
- Perform Client Service Management tasks
- Utilize call tracking and management systems
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