Czech/Slovak Customer Support Representative
GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Czech, Slovak, English
- Required Skills
- MS OfficeActive listeningCustomer support
Requirements
- Fluency in Czech/Slovak (C1 - C2)
- Very good command of English (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills
- Active listening
- Excellent communication and presentation skills
- Customer orientation
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
- Manage incoming chat, mail or phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the methods/tools.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
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