Customer Service Representative
Riga, Latvia / Estonia, Tallinn / Portugal, Lisbon / Greece, Athens / Czech Republic, Prague / Hungary, Budapest / Croatia, Zagreb / Serbia, Belgrade / Slovakia, Bratislava / Slovenia, Ljubljana, Willing to work weekends and irregular hours which will include night shiftsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and Lithuanian
- Experience
- 1+ years
- Required Skills
- Artificial IntelligenceBlockchainTime ManagementCustomer support
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots
- Fluent in English and Lithuanian
- Willing to work weekends and irregular hours which will include night shifts
Responsibilities
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, and processes
- Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
- Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
- Go the extra mile to engage customers and deliver a best-in-class experience
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