Senior Client Delivery Project Manager
New
United StatesFull-TimeSenior
Salary84,900 - 108,200 USD per year
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Job Details
- Experience
- 7 years of project management experience required; 5 years in a client facing role required
- Required Skills
- Project ManagementCross-functional Team Leadership
Requirements
- 7 years of project management experience required
- 5 years in a client facing role required
- Bachelor’s degree in related field and/or equivalent combination experience and education
- Knowledge of PMI project management methodologies
- Experience in call center operations is highly valued
- 5 years in the financial services industry with card processing and payment solutions preferred
- Large-scale conversion project leadership experience preferred
- Client facing project leadership experience preferred
- PMP certification preferred
Responsibilities
- Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
- Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
- Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies.
- Partners with technology leaders to develop a comprehensive schedule.
- Drives and coordinates cross-functional project team members, assigns individual responsibilities, and leads team meetings.
- Maintains project documentation; prepares and distributes project reports.
- Acts as the primary liaison and manages expectations of key sponsors and client executive staff.
- Troubleshoots project issues, manages conflict, and provides final approval for projects.
- Leads lessons learned exercises and root cause analysis discussions.
- Collaborates with external partners and 3rd party providers to ensure quality standards are met.
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