Senior Account Manager
New
K
KEV GroupEdTech SaaS
Remote - U.S.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementCross-functional collaborationRelationship managementCustomer SuccessSaaS
Requirements
- 5+ years in enterprise account management, customer success, or similar roles focused on retention, adoption, and revenue outcomes.
- K–12 edtech experience required.
- Proven ability to build and manage executive-level relationships across complex, multi-stakeholder environments.
- Strong track record of driving product adoption, customer value, and retention.
- Experience leading QBRs and other strategic customer engagements focused on outcomes and ROI.
- Ability to identify customer needs and surface qualified leads in partnership with Sales.
- Strong collaborator across Sales, Product, Marketing, Support, and Implementation teams.
- Excellent communication, presentation, and problem-solving skills.
- Self-driven, resilient, and effective in a fast-paced SaaS environment.
- Knowledge of school finance or district operations is a plus.
- Ability to travel up to 30%.
Responsibilities
- Manage a portfolio of enterprise K–12 customer accounts, building a deep understanding of district objectives, priorities, and operational needs while serving as a trusted advisor to district leadership.
- Drive customer retention as a primary responsibility by ensuring strong adoption, engagement, and ongoing value realization from KEV’s SchoolCash solutions.
- Identify and develop new opportunities for account growth by aligning KEV solutions to evolving district goals, initiatives, and funding priorities.
- Build and maintain strong executive-level relationships across finance, operations, technology, and school leadership stakeholders.
- Proactively monitor customer health, usage, and engagement to anticipate risks, strengthen adoption, and maintain a zero-churn mindset.
- Lead regular executive-level customer engagements, including quarterly and annual business reviews focused on outcomes, ROI, and future roadmap alignment.
- Act as the voice of the customer by partnering with Product, Sales, Marketing, Support, and Implementation teams to influence roadmap priorities and improve customer experience.
- Support customer advocacy initiatives including references, case studies, and participation in industry conferences and events.
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