Response Associate, Roadside Assistance CSR
New
Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia., ESTFull-TimeEntry
Salary16.25 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceMultitaskingActive listeningData entryGoogle Workspace
Requirements
- 1+ year of customer service experience, ideally in a fast-paced contact center.
- Strong active listening skills paired with the ability to provide clear, concise explanations.
- Ability to stay composed and make fast, informed decisions during roadside emergencies.
- Proficiency in Google Workspace (Docs, Sheets, Gmail).
- Typing speed of at least 30 wpm accurately.
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Must provide own equipment including a compatible Windows 11 PC, wired internet, webcam, and USB-headset.
- Open availability for all shifts including days, evenings, nights, weekends, and holidays.
- Must successfully pass a criminal background screening.
Responsibilities
- Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- Use active listening and empathy to calm frustrated or anxious customers.
- Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
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