Compliance Operations Specialist 1
New
T
TwilioTelecommunications
Remote - ColombiaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Data AnalysisRESTful APIsComplianceResearchCustomer supportZendeskLooker
Requirements
- Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
- 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- Empathetic and love working with customers and carriers to solve their problems and questions
- Detail-oriented with good organizational skills and comfortable with ambiguity
- Above average written and verbal communication skills
- Willing to collaborate with communications partners and players in the industry
- Good time management skills and comfortable working under pressure
Responsibilities
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
View Full Description & ApplyYou'll be redirected to the employer's site
