Franchise Performance and Compliance Manager
New
F
Fortify CompaniesProperty Restoration
Kennesaw, Georgia, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisOperations ManagementComplianceAccount Management
Requirements
- 3+ years of experience in operations, compliance, or account management in a field service, restoration, or franchise environment
- Proven ability to track, analyze, and act on operational performance data
- Experience managing or supporting carrier-managed programs or multi-location franchise networks
- Strong written and verbal communication skills
- Proficiency with spreadsheets, reporting tools, and standard business platforms
- Detail-oriented with the ability to manage competing priorities
Responsibilities
- Serve as the operational liaison for carrier- and corporate-managed accounts
- Communicate performance expectations, operational procedures, and trends to franchise locations
- Attend assigned account and internal performance review meetings
- Maintain and update performance metrics on a weekly basis
- Identify and support franchise locations that need operational improvement
- Maintain and manage the Guild Quality tracker
- Monitor 4-Hour Onsite Inspection compliance reporting
- Review files for missing or incomplete documentation
- Manage USAA reinspection tracking, responses, and reimbursement requests
- Pull and analyze audit, rejection, and mitigation review reports
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