Local Support Specialist
New
R
RateHawkTravel Tech
Romania. Greece. Cyprus. Bulgaria. Slovenia. ArgentinaFull-Time
Salary not disclosed
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Job Details
- Languages
- Italian and English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Advanced level of Italian and English – you’ll need to speak and write fluently.
- Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus.
- Proactive mindset: anticipate partner needs and take initiative.
- Cool under pressure: handle multiple tasks and urgent issues with professionalism.
- Empathetic communicator: understand and empathize with customer concerns.
- Quick learner: fast at picking up new tools, systems, and processes.
Responsibilities
- Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Accurately document all work and partner interactions in our CRM system.
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