ServiceNow Business Analyst

New

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

3–5 years of experience in business analysis, ITSM processes, or ServiceNow platform implementations.
Strong understanding of mapping business processes into ITSM tools, preferably ServiceNow.
Experience working with integrations between ServiceNow and third-party systems.
ServiceNow Certified System Administrator certification is preferred.
Exposure to development or solution architecture is a strong advantage.
Strong analytical and problem-solving skills with high attention to detail.
Excellent communication and presentation skills, with the ability to engage stakeholders effectively.
Strong understanding of project environments and ability to manage multiple priorities.
Customer-focused mindset with strong service orientation.
Self-starter with the ability to work independently and in collaborative teams.

Gather, analyze, and document business requirements and translate them into functional and technical specifications for ServiceNow and related ITSM solutions.
Collaborate with stakeholders to understand business processes and define effective solution approaches aligned with organizational needs.
Develop business cases outlining costs, benefits, risks, and value propositions for proposed IT solutions.
Support client workshops, demonstrations, and working sessions to validate requirements and solution designs.
Work with technical teams to design ServiceNow solutions, including system documentation, flowcharts, and process diagrams.
Assist in defining test strategies, support testing activities, and ensure solutions meet quality and business requirements.
Monitor system performance and gather user feedback to identify opportunities for continuous improvement.
Contribute to projects involving emerging technologies, enhancements, and future platform capabilities.

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