Senior Business Systems Analyst (ServiceNow)
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–6+ years
- Required Skills
- AgileBusiness AnalysisData analyticsServiceNow
Requirements
- 3–6+ years of hands-on experience with the ServiceNow platform, supporting multiple modules.
- Strong understanding of enterprise service management processes and ITIL best practices.
- Proven experience gathering business requirements and translating them into platform configurations and reports.
- Strong stakeholder communication and collaboration skills with the ability to influence and guide platform adoption.
- Experience working in Agile environments and delivering incremental platform enhancements.
- Preferred certifications include ServiceNow CSA, Implementation Specialist, or ITIL 4 Foundation.
- Familiarity with CMDB, CSDM, integrations, automation, and platform governance practices is advantageous.
Responsibilities
- Lead onboarding of new teams, applications, and capabilities into the ServiceNow ecosystem, ensuring alignment with ITIL best practices and enterprise standards.
- Partner with business stakeholders to define success metrics, translate business needs into actionable user stories, and design optimized platform solutions.
- Drive platform adoption, continuous improvement, and performance tracking through KPIs, dashboards, and analytics reporting.
- Support CMDB data integrity, CSDM alignment, and governance of knowledge management across ServiceNow and integrated documentation platforms.
- Facilitate training, enablement, and process standardization to ensure consistent use of the platform.
- Provide insights into ITSM maturity, service performance, and process compliance to inform data-driven decision-making.
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