Senior Technical Business Analyst
New
United StatesFull-TimeSenior
Salary120,000 - 200,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementSaaS
Requirements
- 5+ years of experience in a Technical Business Analyst or similar role, preferably in SaaS or software environments
- Strong ability to analyze systems, identify root causes, and solve complex technical problems
- Experience working closely with developers to define technical specifications and requirements
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly
- Strong organizational and time management skills with the ability to manage multiple priorities
- Experience with client support, implementation, or consulting-style responsibilities
- Ability to prioritize work based on business impact and operational urgency
- Strong collaboration skills with a team-oriented mindset and willingness to mentor others
- Comfort with approximately 15% travel for client and team engagement
Responsibilities
- Act as the primary bridge between clients and engineering teams, translating business requirements into detailed technical specifications
- Investigate and resolve complex technical issues, including bugs, calculations, and system behaviors
- Prioritize enhancements, feature requests, and defects using ticketing systems based on business impact and client needs
- Define clear functional requirements, system behaviors, and integration flows for development teams
- Validate and test software changes in pre-production environments to ensure accuracy and quality
- Support client implementations by configuring solutions and aligning software with business processes
- Provide ongoing client training, subject matter expertise, and day-to-day support
- Collaborate closely with internal teams to improve systems, processes, and client experience
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