Sr. Specialist II, Gainsight Administrator
New
IndiaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6–8 years
- Required Skills
- Project ManagementETLData modeling
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 6–8 years of experience in platform or systems administration roles.
- Experience managing or mentoring small technical or operational teams.
- Strong understanding of lifecycle management, data modeling, and customer success processes.
- Hands-on experience with system platforms, data integrations, and ETL workflows.
- Strong analytical, problem-solving, and project management skills.
- Ability to translate business requirements into scalable technical solutions.
- Excellent communication skills for engaging both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple priorities.
Responsibilities
- Lead the administration, optimization, and governance of customer success platforms.
- Manage configurations, workflows, CTAs, playbooks, success plans, and journey orchestration programs.
- Oversee data integrations between platforms and product usage systems.
- Maintain platform scalability, data quality, and system performance.
- Lead and mentor a small team of administrators/analysts.
- Collaborate with business leaders to translate requirements into technical solutions.
- Develop dashboards, reports, and health scoring models.
- Drive process optimization for onboarding, engagement, and retention.
- Ensure governance, documentation, and change management standards.
View Full Description & ApplyYou'll be redirected to the employer's site
