Sr QA Analyst
New
Fully remote work setup within Mexico.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Required Skills
- JiraRegression testingServiceNowAzure DevOps
Requirements
- Experience working as a QA Engineer, QA Analyst, Tester, Business QA Analyst, or Application Support Analyst in implementation or production support environments.
- Knowledge of Mexico brokerage operations, customs clearance, parcel processing, logistics workflows, or transportation systems.
- Strong understanding of functional testing, regression testing, integration testing, defect validation, and UAT support processes.
- Ability to translate business and functional requirements into detailed test cases and validation scenarios.
- Experience documenting defects clearly and collaborating with technical teams or vendors to resolve issues efficiently.
- Strong analytical and troubleshooting skills to identify whether issues are related to system functionality, data, configuration, processes, or user execution.
- Familiarity with QA and issue-tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar platforms.
- Excellent organizational skills with the ability to manage multiple testing activities and support tickets simultaneously.
- Strong communication skills in both English and Spanish.
- Experience supporting logistics or brokerage implementation projects.
Responsibilities
- Execute functional, regression, integration, and user acceptance testing activities based on business requirements and defined test plans.
- Create, maintain, and document test cases, scenarios, validation evidence, and test execution results.
- Validate that system functionality aligns with brokerage, customs clearance, parcel processing, and logistics operational workflows.
- Identify, document, and report defects with detailed reproduction steps, expected outcomes, screenshots, logs, and business impact analysis.
- Collaborate with QA leads, vendors, developers, and business teams to support defect triage and validate issue resolutions.
- Provide second-level application support by investigating reported issues and determining root causes related to functionality, configuration, data, or user processes.
- Support business users during testing cycles and post-go-live stabilization activities by reproducing issues and coordinating follow-up actions.
- Maintain accurate defect logs, issue tracking documentation, testing evidence, and implementation status updates.
- Participate in implementation meetings to communicate testing progress, blockers, risks, and open issues.
- Assist with production issue validation and coordination with external support teams during go-live and stabilization phases.
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