Senior Technical Consultant - ServiceNow ITAM
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- JavascriptRESTful APIsServiceNow
Requirements
- 5+ years of hands-on experience in ServiceNow development and implementation projects.
- Strong expertise in ServiceNow ITAM, with deep focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).
- Solid experience in asset lifecycle management processes within enterprise environments.
- Strong integration experience using REST, SOAP, APIs, and MID Server configurations.
- Good understanding of CMDB structure, configuration item relationships, and data governance practices.
- Experience working with enterprise tools such as SCCM, Intune, JAMF, and other endpoint management systems.
- Strong scripting skills in JavaScript and familiarity with Glide APIs.
- Experience with Flow Designer and Integration Hub within ServiceNow.
- ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM are highly preferred.
Responsibilities
- Lead the design, implementation, and optimization of ServiceNow ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Manage full asset lifecycle processes including procurement, onboarding, allocation, transfer, tracking, and disposal within ServiceNow.
- Gather and analyze business requirements, translating them into scalable ITAM solutions aligned with enterprise standards.
- Design and implement integrations with external systems such as SCCM, Intune, JAMF, procurement tools, and discovery platforms using REST, SOAP, APIs, and MID Server.
- Ensure accurate asset data governance and maintain strong alignment between CMDB records and asset repositories.
- Develop and maintain workflows, business rules, client scripts, Script Includes, and Flow Designer automations supporting ITAM processes.
- Perform data quality audits, reconciliation, and health checks to ensure integrity of asset and configuration data.
- Support SAM Pro and HAM Pro implementation activities, including licensing, normalization, and content library management.
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