Senior Staff Engineer, ServiceNow
New
IndiaFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 7.5+ years
- Required Skills
- AgileScriptingServiceNow
Requirements
- 7.5+ years of experience in ServiceNow development and platform implementation.
- Strong hands-on expertise in ServiceNow modules such as APM, CSM, HRSD, ITOM, or GRC.
- Proven experience in ServiceNow integrations with third-party systems and enterprise applications.
- Strong ServiceNow scripting skills including Business Rules, Client Scripts, UI Policies, and related configuration tools.
- ServiceNow SPM certification is required.
- Solid understanding of ITIL processes and IT service management principles.
- Experience in translating business requirements into scalable technical solutions and architectures.
- Strong communication skills with ability to collaborate with technical teams, stakeholders, and leadership.
- Experience in leading or mentoring engineering teams in an Agile or enterprise environment.
- Strong problem-solving skills and ability to handle complex technical challenges.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Responsibilities
- Lead the design, architecture, and implementation of end-to-end ServiceNow solutions across multiple modules including APM, CSM, HRSD, ITOM, and GRC.
- Develop and customize ServiceNow applications using scripting and configuration tools such as Business Rules, Client Scripts, UI Policies, and integrations.
- Design and implement integrations between ServiceNow and third-party systems, ensuring reliability, scalability, and performance.
- Translate business and functional requirements into technical designs, solution architectures, and development roadmaps.
- Lead and support UAT, deployment activities, and production rollouts while ensuring smooth delivery cycles.
- Conduct technical analysis, effort estimation, and work breakdown structures for modules and enhancements.
- Troubleshoot complex technical issues and provide high-quality resolutions in collaboration with cross-functional teams.
- Drive continuous improvement by proposing better design approaches, frameworks, and development practices.
- Mentor and guide team members, ensuring adherence to engineering standards and delivery excellence.
- Conduct proof of concepts (POCs) to validate design choices and technology solutions.
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