Technical Consultant - ServiceNow ITSM
New
Remote, Night ShiftFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- AgileRESTful APIsServiceNow
Requirements
- 4+ years of experience working with ServiceNow, including hands-on development and implementation
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM
- Excellent communication skills with the ability to clearly articulate technical concepts
- Ability to customize ServiceNow applications by using scripting, workflows, business rules, and UI policies
- ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certifications preferred
- Experience with additional ServiceNow modules like HRSD, or GRC
Responsibilities
- Translate client requirements into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules
- Conduct workshops and demos for stakeholders and end users
- Collaborate with internal teams and clients to ensure high-quality delivery
- Lead in crafting, enhancing, and delivering scalable ServiceNow solutions
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers
- Work in Agile environments with active sprint participation and backlog grooming
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