ServiceNow Developer
New
Fully remote work model within LATAMFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- JavascriptRESTful APIsJSONServiceNow
Requirements
- Bachelor’s degree in Systems Engineering, Software Engineering, Computer Science, or related technical fields
- 3–5 years of experience as a ServiceNow Developer with strong focus on ITOM and ITSM modules
- Mandatory ServiceNow CSA certification
- Strong knowledge of Event Management, Incident, Problem, Change, Knowledge, and ITAM modules
- Solid understanding of CMDB architecture and CSDM framework
- Advanced skills in JavaScript, JSON, ServiceNow Studio, and Transform Maps
- Experience with integrations using REST APIs, Webhooks, IntegrationHub, and Postman
- Familiarity with monitoring platforms such as Dynatrace, Grafana, and Zabbix
- Experience with Flow Designer, AIOps, Now Assist, and Predictive Intelligence
- Strong understanding of ITIL v4, COBIT, IT4IT, and change/control best practices
Responsibilities
- Design and build ServiceNow integrations using REST APIs, webhooks, and IntegrationHub spokes to normalize and process external monitoring data
- Configure event management rules to transform alerts into incidents, ensuring proper CI and service enrichment based on CMDB and CSDM standards
- Develop automated workflows and orchestration playbooks using Flow Designer to streamline operational response processes
- Implement SLAs, assignment rules, and prioritization logic based on impact and urgency matrices
- Create and execute unit and integration tests for ServiceNow solutions, ensuring stability and performance optimization
- Build dashboards and operational views to monitor incidents, service health, and major incident management metrics in real time
- Configure advanced capabilities such as Now Assist, AIOps, Predictive Intelligence, and automated escalation rules
- Maintain technical documentation, including runbooks, troubleshooting guides, and operational procedures for on-call support
View Full Description & ApplyYou'll be redirected to the employer's site
