Blue Planet Advanced Technical Support BPI+BPO
New
CanadaFull-TimeMiddle
Salary67,100 - 107,300 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- DockerPostgreSQLPythonCloud ComputingGitKubernetesLinux
Requirements
- Bachelor’s degree in computer science, network engineering, systems engineering, or equivalent practical experience.
- Strong understanding of networking protocols and technologies (e.g., IP, TCP/UDP, BGP, OSPF, MPLS, VPN, Ethernet).
- Hands-on experience with Linux/Unix systems and troubleshooting in production environments.
- Familiarity with virtualization technologies such as VMware, KVM, or Xen.
- Experience working with cloud-native or containerized environments (Docker, Kubernetes, microservices).
- Proficiency in scripting languages such as Python and/or Shell scripting is an asset.
- Understanding of databases (PostgreSQL, MySQL, ClickHouse, or graph databases such as Neo4j).
- Experience using monitoring, logging, or observability tools (e.g., Grafana, Nagios).
- Strong communication and customer service skills, particularly in high-pressure or escalation scenarios.
- Excellent organizational skills with the ability to manage multiple concurrent cases and priorities.
- Experience with ticketing systems, CRMs, and source control tools (e.g., Git, SVN) is an asset.
- Relevant certifications (e.g., CCNA, AWS, Google Cloud) are considered a plus.
Responsibilities
- Provide advanced technical support for complex issues across a cloud and network software portfolio, ensuring timely diagnosis and resolution of customer problems.
- Collaborate with internal engineering, R&D, and product teams to investigate software defects, system behavior, and platform-level issues.
- Troubleshoot multi-product and third-party interoperability challenges across virtualized and networked environments.
- Develop and implement workarounds to mitigate product limitations and reduce customer impact.
- Serve as a customer advocate by ensuring issues are clearly communicated, tracked, and resolved with urgency and transparency.
- Contribute to continuous product improvement by providing structured feedback to engineering and product lifecycle teams.
- Maintain accurate case documentation, including technical details, troubleshooting steps, and resolution tracking.
- Support customer environments under pressure while ensuring high-quality service and communication standards.
View Full Description & ApplyYou'll be redirected to the employer's site
