Assistant Director of Customer Success Manager
New
USFull-TimeManager
Salary98,800 - 143,350 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Cloud ComputingAzureRESTful APIsAccount ManagementRelationship managementTechnical supportData analyticsCustomer SuccessSaaS
Requirements
- 3–5+ years of experience in customer success, account management, technical support, pre-sales, or related client-facing roles
- Experience supporting enterprise SaaS platforms, APIs, cloud technologies, or data-driven solutions
- Strong understanding of REST APIs, authentication protocols, data feeds, and cloud concepts (Azure experience preferred)
- Excellent communication and presentation skills, with the ability to explain technical concepts in business-friendly language
- Proven ability to build strong client relationships and collaborate effectively across cross-functional teams
- Strong analytical, investigative, and problem-solving skills with attention to detail
- Experience creating account plans, tracking customer success metrics, and identifying retention or expansion opportunities
- Ability to manage multiple priorities independently while maintaining high-quality outcomes
- Understanding of business processes related to regulatory compliance, supplier risk, credit risk, or TMT industries is a plus
- Curiosity and interest in AI technologies and their practical application in customer and operational workflows
- Bachelor’s degree in business, finance, economics, marketing, or a related field preferred
Responsibilities
- Manage the full customer lifecycle, ensuring strong adoption, customer satisfaction, retention, and long-term account health
- Serve as a trusted advisor by sharing best practices, product updates, training opportunities, and strategic guidance with clients
- Troubleshoot technical integrations involving APIs, authentication methods, data feeds, and cloud-based environments
- Coordinate onboarding sessions, kickoff meetings, status reviews, and strategic business discussions with customers
- Monitor customer usage patterns and provide actionable recommendations to improve outcomes and maximize platform value
- Collaborate closely with Engineering, Product, Marketing, and Client Services teams to resolve issues and improve customer experiences
- Identify customer risks and growth opportunities while contributing to account planning and expansion strategies
- Manage incidents, breaking changes, and remediation activities with accountability and clear communication
- Contribute to internal process improvements, documentation, and customer enablement resources
- Support customer-facing initiatives, beta programs, and continuous improvement projects across teams
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