Service Desk Analyst 1
New
India RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Microsoft OfficeNetworkingCRM
Requirements
- Associate bachelor’s degree or equivalent experience.
- 1-2 years of experience in working with Microsoft products including Windows 10, 11, Office, and Outlook.
- Basic understanding of computer PC networking.
- Standard browser troubleshooting skills.
- Experience working in a CRM ticketing system.
- Experience troubleshooting mobile phone and smart device issues.
- Experience in troubleshooting common desktop applications.
Responsibilities
- Facilitate initial call from internal customer inquiries or incidents.
- Answer questions, create initial tickets, and perform incident resolution.
- Maintain contact with the customer on incidents retained by the analyst.
- Communicate status and resolution to ensure customer satisfaction.
- Gather incident details and record in the tracking system.
- Escalate customer incidents when unable to resolve within the service desk.
- Assist internal teams to troubleshoot and identify incident resolution.
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