KCS Enablement Specialist
New
M
MariaDB plcDatabase Software
Remote - UK or EUContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- ConfluenceServiceNow
Requirements
- 3+ years of experience in technical support enablement, knowledge management, or support operations in a technical or open-source environment.
- Strong knowledge of KCS v6 methodology (KCS Practices or Coach certification preferred).
- Exposure to open-source databases such as PostgreSQL, MySQL, MariaDB, MongoDB, or similar.
- Experience with knowledge management platforms (e.g., Confluence, Salesforce Knowledge, ServiceNow, Guru).
- Proven ability to deliver effective training and coaching to technical teams.
- Excellent communication, facilitation, and project coordination skills.
Responsibilities
- Champion the adoption of KCS v6 practices across technical support and field engineering teams.
- Design and deliver KCS onboarding, role-based training, and continuous education programs.
- Support KCS Contributor, Publisher, and Coach development paths.
- Establish and streamline workflows for knowledge capture during support and engineering interactions.
- Align tooling with KCS practices to support seamless content creation and reuse.
- Monitor the health of the knowledge base: article relevance, reuse, accuracy, and findability.
- Collaborate with DB experts and support leads to ensure content reflects current open-source database best practices.
- Track and report KCS metrics (e.g., article reuse, contribution rates, time to publish, self-service success).
- Partner with documentation, product, and community teams to align knowledge efforts across channels.
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