RTO Operations Lead
New
United States, AESTFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Operations ManagementComplianceQuality AssuranceStakeholder management
Requirements
- 2+ years of leadership, operations coordination, training delivery, assessment, or RTO experience.
- TAE40110 Certificate IV in Training and Assessment (or successor qualification).
- Strong leadership and mentoring capability.
- Excellent verbal and written communication skills.
- Experience managing competing priorities and operational workloads.
- Strong stakeholder management and problem-solving skills.
- Ability to work autonomously while collaborating effectively with teams.
- Strong administration and organizational capability.
Responsibilities
- Coordinate and allocate assessment workloads across assessors.
- Monitor operational performance, KPIs, and assessment pipelines.
- Lead and coach assessors to improve quality and consistency.
- Support student engagement and escalation management.
- Ensure compliance with RTO standards and assessment requirements.
- Participate in validation, moderation, and continuous improvement activities.
- Maintain accurate operational reporting and documentation.
- Support onboarding and development of trainers and assessors.
- Manage operational bottlenecks, urgent requests, and escalations.
- Collaborate with delivery, compliance, and instructional design teams.
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