Customer Support Consultant
New
S
SupportYourAppTech Support
São Paulo, São Paulo, Brazil. Rio de Janeiro, State of Rio de Janeiro, Brazil. Curitiba, State of Paraná, Brazil. Brasília, Brasília, Brazil. Recife, State of Pernambuco, Brazil. Ceará, BrazilContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1)
- Experience
- At least 6 months
- Required Skills
- Analytical SkillsResearch skillsTechnical supportCustomer support
Requirements
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in travel industry
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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