Gaming Support Consultant
New
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SupportYourAppGaming Support
Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Mexico City, Mexico City, Mexico. Tbilisi, Tbilisi, Georgia. Rabat, Rabat-Salé-Kénitra, MoroccoContractEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 6+ months
- Required Skills
- Analytical SkillsCRMCustomer support
Requirements
- Excellent English communication skills (at C1 level or higher)
- 6+ months of experience in a gaming support role
- Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms
- Experience providing support via chats and emails in English
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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