Customer Support Representative
New
Remote work flexibility within Canada, Eastern Time hoursFull-TimeEntry
Salary19.35 - 29.4 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years
- Required Skills
- Communication SkillsTime ManagementData entryCustomer support
Requirements
- Minimum 2 years of experience in a call center or customer support environment
- Strong verbal and written communication skills, with excellent active listening abilities
- Experience in outbound calling or sales-driven customer interactions is an asset
- High level of computer literacy and ability to learn new systems quickly
- Strong organizational and time management skills
- Ability to work effectively in a fast-paced, performance-driven environment
- Comfortable working under pressure while maintaining service quality
- Automotive industry experience is an asset
- Bilingualism (English/Spanish) is an asset
Responsibilities
- Conduct outbound calls to existing customers to encourage repeat business and support revenue growth
- Respond to customer inquiries with professionalism, accuracy, and timely resolution
- Ensure proper documentation and management of customer information in internal systems
- Collaborate with contact center and operations teams to support campaigns and project initiatives
- Communicate customer needs, updates, and relevant details clearly to franchise or field teams
- Follow established processes and meet performance and service-level expectations
- Adapt to changing priorities in a fast-paced, high-volume customer support environment
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